Enter the account username and click OK.In the left pane, navigate to Local Users and Groups > Groups and then double click the Remote Desktop Users group.Click the Windows button to open the Start Menu, then search for and open Computer Management.
If the user account being used to remote in does not have Administrator privileges on the computer, then the account will need to be added to the Remote Desktop Users computer group:.Place a check mark next to Remote Desktop under the Domain column and click OK to close the window.Click the Change Settings button and then scroll down in the list to Remote Desktop.Click the Windows button to open the Start Menu, then search for Firewall and open Allow a program through Windows Firewall.These steps need administrator privileges which may require you to contact your CTC or the IT Service Desk.
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